Customer service is outstanding allow me to pick up an item and try it on make an appointment for December Dickens Fair in Daly city, recommend this establishment to anyone

I ordered a belt and holster by mistake. It came quickly, so I contacted customer service and the told me how to return item.

Ordered shirt and got opposing information about shipping. It was VERY upsetting. I did not want to pay almost the same for shipping as actual purchase. Finally spoke to someone who confined normal was fine. Garment came superfast but sadly did not fit. I returned for refund.

I followed sizing guidelines, but initial product was too snug. I had to return for the next size up. Things would be better if shipping and returns were free. Products are good, but are not on the inexpensive side.

The cape was just as it was described. Great quality

This was the third time I've purchased through H.E. Always happy.