I ordered a gun belt/holster and even though I ordered a size that was 2 sizes larger than what I wear in pants (per their recommendation). The great thing was how fast I received a larger size.

My experience in buying the Long Riding boots I ordered the Long Riding Boots, and when they arrived, one boot, though marked the right size, was noticeably smaller than the other boot. I took photographs and contacted customer service. They were fast in contacting me with the offer to ship another pair, on them. They even let me keep the first pair! The second pair came with no issues. I am very pleased!

The item is wonderful!! I wear it every night in bed. It's very functional, and I don't consider it steampunk at all. Take care.

Apparently I ordered the wrong size belt for my belt & holster set. Talked to a very polite and informative individual when I called in. He was able to determined what size I needed. I received the new belt in just a few days. It fit perfectly. Excellent service and exceptional product.

Can't think of any way you could improve.

I originally ordered the wrong size Trousers for a theatre event. The staff bent over backward to get a larger size to me asap. The quality of the pants, fit, look for the play etc.(The Fantasticks) was just perfect. The actor, director and I were more than pleased with this company!!!