I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

M

Wonderful cap. Comfortable, beautiful and well made.

My experience in buying the Long Riding boots I ordered the Long Riding Boots, and when they arrived, one boot, though marked the right size, was noticeably smaller than the other boot. I took photographs and contacted customer service. They were fast in contacting me with the offer to ship another pair, on them. They even let me keep the first pair! The second pair came with no issues. I am very pleased!

I wasn't expecting such fast service. I don't order things very often. But getting merchandise within a week +/- beats the old way. Thanks to the Internet, streaks ahead of the postal service. It might be a bit of a lark, to do it the old way just to find out if it will still take 6-8 weeks to ship. Lots of young people can't believe that is used to take that long. All in all very convenient. Very fine store with excellent customer service.

Item arrived much too large. They were happy to send another after I took some measurements and the second one fits perfectly. I'm 6'9" and typically can't buy "off the rack" but this item fits very well and looks great. Thanks Noel!