Our initial order came very quickly - within a week, which is faster than I anticipated, given the nationwide labor and goods shortages and that it was being sent literally from coast to coast. Unfortunately, it turned out we ordered the wrong size, so we had to ship it back for an exchange. If it's ever possible in the future, it would be amazing if some of the shipping for exchanges could be covered or discounted, as between the initial order and the exchange we paid a total of around $35 in shipping fees. That said, the service team sent us back the smaller hat size in much less time than the website suggested they would, which was a lovely surprise! I'm very pleased with how efficient the team is.

I emailed before I bought the shirt and explained that I needed a medium size shirt but that typically I needed a longer sleeve than a medium comes in. I was emailed back that maybe Etsy could help me.

The customer service was outstanding. The product was exactly as described.

Very happy fast shipping

Great experience - very informative e-mails indicating that certain "special order" items may take longer to arrive. In spite of this, items arrived much faster than expected. Thanks!

The item I wanted was out of stock - an employee notified me the day the item was re-stocked and shipped same that day.