I called to inform customer service that the item I ordered runs smaller than the size would indicate and she questioned me about taking measurements. I just thought it would be helpful if customers new had that information and maybe were told to order a size larger than normal. It felt like she really didn't care to hear about it.

The item I got was the exact item I was looking for, in size, weight, and appearance. The price with shipping was very reasonable.

After paying extra money for a rapid delivery I was informed on the day I was expecting this item that it was running late and the possibility occurred that I would receive this item only AFTER I needed it. I then called AMAZON and they immediately got in touch with the Historical Emporium (this was all late at night). What surprised me was that Historical Emporium immediately sent an email refunding the additional delivery charge, and then assured me that my package would arrive the next day. It did. My only regret was that in my AMAZON review, I wasn't sure exactly how a particular prop worked on this item and-due to my own ignorance-claimed that an item was missing (although I pointed out that it was a minor flaw. Afterward I discovered that the 'minor flaw' was me. Thank you Historical Emporium. You came through when so many other companies don't.

Great customer service. They responded right back with me after I made an inquiry. Product is as described. cowboy belt and hoster is great quality.

The products I've purchased are of good quality. The biggest problem is the lack of inventory in many different items. Sold out seems to be the operative phrase on most items. I would have purchased other items, but most were sold out or of limited sizes and have been for many many months. This makes me search alternative sites for the things I need.

I received my order promptly and was amazed at the quality of the garments I ordered. I can wear them "on the regular" for an entire day and they will hold up well. Better made than most in retail. Seamings, buttons, fabric, and finishes were superior quality. AND, the garments even came with hangers!