Prompt delivery of the order. Items were carefully packed and are quality items.

My boots arrived much sooner than they were supposed to. I'm glad that I only paid for standard shipping, as any upgrade would have been a waste of money. The fit was perfect, and I could not have been more pleased with the workmanship. I have ordered twice, and haven't had to return anything, so I can't speak on customer service issues, but I'm sure I will be placing another order soon.

Over the years, I have purchased four blouses and several skirts for my Victorian time period. I have always been very pleased with the quality and service. I have found the skirts to run a little large in the waist, but there are extra buttons to make easy adjustments. Blouses are always my perfect fit. Various jewelry purchases always get compliments. There have been occasions when I chose Historical Emporium garments because they are shipped more rapidly than competitors. My husband has a full Victorian outfit from Historical Emporium that he is proud to wear, plus two different top hats. He carried the grey one in his car to put on whenever visiting our History Center!

coat arrived in a very timely manner. Material was better than expected, and what others had said held true...they do run big, especially the length. Overall, extremely pleased with it!

I made a phone order and customer representative was personable, helpful and took time to answer my questions.

Like the company and it's products.