Every order from first to most recent has received immediate acknowledgement, processing, and very quick shipping. Typically, I receive my order within a week (allowing for possible weather delays). Though all contact has been online, my interactions with Historical Emporium have been "top notch."

I ordered the wrong size hat. Expressed shipped it back and Julia was great help as was Noel who's suggestion worked best. US mail had the package arriving in San Jose, the 3rd. It didn't get there. Noel's suggestion he left on my voice mail to buy another and they would refund the first upon receiving it. Having a drop dead date of when I needed the new hat sent Julia followed through with the order's shipping and getting me the info. Hat got here a few days earlier! Thank you, Historical Emporium,

Great products! A bit pricey but everything was received in a timely manner and the quality and sizes were very satisfactory!

I initially ordered a Frontier Classics black cotton duster in size large because that is my usual size. However, when I put it on, 2 men and a boy could have fit in it with me. I called Historical Emporium and spoke with Noel. He immediately shipped out another one sized Medium within and hour with a return shipping label. The Medium size I received fit perfectly and I returned the size Large using the same box with the return shipping label Historical Emporium provided. You might find it for less money someplace else but you won't find the same customer service anywhere else. I'm a satisfied customer.

I normally place an order twice a month and the service is excellent. Only one time I had to contact customer service. My fault, ordered the wrong items. Several items in my cart, waiting for restocking.

Sometimes it works out that I will be in close proximity to Historical emporium. When these times work out to being able to pick up an item they are very helpful at letting me pick it up instead of waiting for shipping. Everyone is very helpful.