I ordered the wrong size boot but just followed the instructions for returns and received the correct size with no hassle.

Ordered a cowboy holster...it was 1/2 of other sites. Those other sites said they were 10 weeks out. HE shipped super quick then I decided to exchange for different size. Customer Service politely explained process and it went smoothly with almost no wait time to get new belt. Seriously the world would be a much more pleasant place if all business operated like HE.

I am a newbie to reenactment. I purchased the canvas cowboy pants and they were delivered in 3 days. I discovered that I ordered the pants with too small on the waist size. I called customer service, returned the pants and the new one were shipped right away. The pants that I ordered are very high quality.

Great service!

Great products. Good prices. I wear your clothes everywhere.

Placing the order was trouble free. Delivery time was exceptionally quick. Unfortunately the garment had a mark on it that possibly could have been caused in shipping. I requested a new garment. They asked for pictures which I then sent. They immediately sent a new garment with a shipping label to send the first one back. It was a smooth and seamless transaction. Their customer service was excellent.