The hat was beautiful and the hat band was very elegant. The products exceeded expectations.

I ordered the wrong size. I returned and got a replacement in good time.

Ordered a cowboy holster...it was 1/2 of other sites. Those other sites said they were 10 weeks out. HE shipped super quick then I decided to exchange for different size. Customer Service politely explained process and it went smoothly with almost no wait time to get new belt. Seriously the world would be a much more pleasant place if all business operated like HE.

I called to inform customer service that the item I ordered runs smaller than the size would indicate and she questioned me about taking measurements. I just thought it would be helpful if customers new had that information and maybe were told to order a size larger than normal. It felt like she really didn't care to hear about it.

Overall, the customer service was very good, I did request a larger size, but you guys didn't have it in stock, the salesman told me on the phone that I can try the smaller one. If it doesn't fit, I could always return it. Not knowing that it would cost me another 1295 for shipping. He should've clarified that but overall I am very satisfied.

I have purchased a gray Inverness Cape a black Inverness cape and a beautiful scarf and I'm just saving up my money for more the quality is outstanding and the service beyond reproach thank you again for all you've done