Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Lenny SC, United States
2022-08-17
All went well.
Gary AZ, United States
2023-05-11
The website was laid out perfectly displaying the pant selection. I found what I was looking for & ordered a pair of pants. I will order from them again.
Bob M TX, United States
2023-08-11
Excellent company and the best employees. Small business with desire to be the best! The service is real and very prompt. I have seen their products on When Calls the Heart - Hallmark Series. Very authentic for the period advertised. You will look out of time, and Period correct. Perfect choice for any period correct engagement and events.
Don Lewis AR, United States
2024-07-19
We ordered a pair of Trousers. They were too small. We needed them in a hurry so we ordered another pair. We should have " returned" them instead of "exchanged" them. But Julia got it taken care of and things are fine.