I ordered the wrong size hat. Expressed shipped it back and Julia was great help as was Noel who's suggestion worked best. US mail had the package arriving in San Jose, the 3rd. It didn't get there. Noel's suggestion he left on my voice mail to buy another and they would refund the first upon receiving it. Having a drop dead date of when I needed the new hat sent Julia followed through with the order's shipping and getting me the info. Hat got here a few days earlier! Thank you, Historical Emporium,

I was comfortable with the complete experience in this exchange. Thank YouMichael R.

The customer service representative was knowledgeable about the situation! There was a minor delay in delivery, but it was resolved quickly! Historical Emporium was not at fault! The issue was with USPS!

nice color. good looking .

I really like the slouch hat, I'm nearly 70, it's the best fitting hat I've ever owned. Wore it this weekend to a reenactment, had several comments about it, all good. Told them where I got it. Thanks!

The person who took my order was patient and informative. I found him very helpful, polite, and knowledgeable.