Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Maribel Wadsworth MT, United States
2023-10-27
A first-time customer, I finally acted on purchasing a sale item, encouraged by other customers' high rating. I was greatly impressed! I wish you had more edwardian styles for women. Maybe the Downton Abbey craze has died down, but Edwardian clothes are so hard to find!!! Please consider restocking choices, including walking suits, tea gowns and evening dress.
Elodie TX, United States
2024-03-08
I have no complaints at all. Everything I have bought so far , I have had no issues.
Keith A. W MI, United States
2023-04-13
Their sizing is different from other sutlers, as they run bigger...so beware.
Kerri NC, United States
2023-08-07
Excellent Products and Excellent Service!
Flemming Knudsen PA, United States
2024-06-15
Looks right feels right, I am a very satisfied customer!