I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

Customer service was great

Over the years, I have purchased four blouses and several skirts for my Victorian time period. I have always been very pleased with the quality and service. I have found the skirts to run a little large in the waist, but there are extra buttons to make easy adjustments. Blouses are always my perfect fit. Various jewelry purchases always get compliments. There have been occasions when I chose Historical Emporium garments because they are shipped more rapidly than competitors. My husband has a full Victorian outfit from Historical Emporium that he is proud to wear, plus two different top hats. He carried the grey one in his car to put on whenever visiting our History Center!

Old fashion company with old school customer service and quality. I'm 76 and online ordering is a challenge Costomer Servic made it easy and took the time to explain all steps..very refreshing. And yes I will be back! Tkx

Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously . The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more ! Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !

My husband loves the outfit I got him for Christmas. He will use it at Sunnyside in Natchez, MS. to great guests.