I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

Quick delivery

Ordered a cowboy holster...it was 1/2 of other sites. Those other sites said they were 10 weeks out. HE shipped super quick then I decided to exchange for different size. Customer Service politely explained process and it went smoothly with almost no wait time to get new belt. Seriously the world would be a much more pleasant place if all business operated like HE.

I was concerned because the dress fabric had such a strong dye scent and the front of the dress was almost 2 inches longer than the back on the hanger and when I tried it on. After I washed the dress and hemmed the front I am happy with it. I am impressed with the details and it pressed easily enough.

I have made several orders. Fromo Historical Emporium over the years. The products have been well made and very worth buying. I ordered a Brown canvas duster this time. It is replacing a duster I got a couple of years ago. That duster was always tight across the shoulders and arms. But was fine everywhere else. The new dustervis a size larger and fits better, somehow the world has changed and mens size 42 is no longer a medium, but a large.

I think I received a tracking number within 2 hours of ordering. Record time! Shipment came quickly as well. I have other products from your site and everything has been great quality!