Your clothing merchandise is very good quality . It is well made , from good quality materials . Everything I have got , while not cheap , is priced fairly and a good value for the money . The clothes fit , and look great , which is not something I have been able to find for a long time . I had one item I returned ( a pair of Trousers I ordered , which I ordered to big to make sure exactly what size I needed ) . Your customer service people handled the return and the replacement promptly , professionally , and courteously .
The only other issue I had was with a pull-up strap on a pair of high topped riding boots that fails the first time I tried to put them on . I called your customer service , talked to them , sent a few pictures to them , and the issue was resolved to my satisfaction by the next day !There is no business that doesn't have a problem from time to time , what matters is how the problems are handled . The way your business handled them in my experience , is fair , prompt , and professional . You can't ask for more !
Your company is very easy to do business with , and is obviously well run and staffed by good people . I have already recommended you to several friends , and look forward to doing business with you in the future !
Martin F QC, Canada
2023-06-29
I'm a happy returning customer. But the last order I received was for a beautiful frock coat. I had the surprise of very expensive Customs fees at the post office, for the first time, when I went to get the package. It never happened before. Perhaps, it would be nice to advise the clientèle that fees like that could be expected sometimes. So that way, we won't get that big of a surprise when we go to the post office to get our purchase. Thanks for your services.
Theresa CT, United States
2024-12-09
Quick service!
Grace TN, United States
2023-01-06
It came on time of what the schedule said it did!!! The item is very durable and absolutely stunning. I will definitely recommend this to my friends and family. Thank you very much.
Maurice D NY, United States
2022-10-13
Great !!!! We are moving to South Carolina and will let you know when change to New Address.