I had to return a blouse that was too small. The website recommended ordering a replacement rather than doing a straight exchange, and returning the too-small blouse for a refund. This was suggested as the fastest way to get the right size blouse quickly, rather than encountering a possible processing delay with an exchange. This worked very nicely. I got my new blouse in a couple of days and my refund a day or so later. I had dreaded the hassle of an exchange, but this method worked very smoothly. Happily, the blouse was packing in a standard USPS flat box, on a hanger, folded neatly with two pins and covered with a plastic sleeve. The blouse was ready to try on, and easy to repack neatly when it didn't fit. I don't expect to need to return any future blouses I order now that I know how the sizing runs, but it was nice to learn that returns were nothing to be dreaded.

Was beyond happy with purchases.Am very satisfied with the order process and my dress are lovely,Leonard helped me place my orders and he was friendly,knowledgeable and professional

You have a website that is easy to navigate. Ordering online is a breeze. I love that you have size charts. Deliveries are prompt and the merchandise arrives in perfect condition. You can be proud of all aspects of your company.

I have used Hist Emp many times over the years and always been satsified with the service. I orderd this particular hat on the 5th and received it on the 7th. Thats fast!

Extremely responsive customer service, and turnaround time faster than what was listed on the site. What they make is very high quality, with good construction and materials, and very historically-accurate. It does not look "ready made" like a lot of other historical costumes I see.