I purchased a coat but didn't think the color was appropriate for my costume. Their customer service recommended buying the replacement and returning the original rather than doing an exchange as it may take longer than I wanted it to. My replacement arrived quickly. The return process was smooth and my refund was provided promptly. Overall this was a great experience.

I placed orders by both phone and via their web store, both worked well and their customer service was fast to answer and courteous/helpful. There was a small snafu with shipping, but being that I lived an ~hour from their warehouse, I was able to pick items up and replace items that didnt fit correctly, further, I added to my original order. I received two separate shipments and made two trips to return and pick up in person; the staff was more than courteous, they were genuinely friendly and helpful.

Awesome period correct clothing!! Will be back for more, thanks!

With quick communication, provided tracking, and faster than expected shipping, ordering from gentlemansemporium.com was easy and wonderfully pleasant! Definitely planning on returning when working on similar costumes.

Great customer service, fast and polite. Speedy shipping. Love the hat. This is actually the second one that I have purchased from Gentleman's Emporium. The first one was the grey tweed. Both well made of quality material. I think these are as well made and as stylish as others at three times the price. Would definitely do business again.

Vests look and fit great. Very fast shipping!