needed some verification before order could be sent, seems like overkill and was the only downside to a perfect experience. Product was very good quality

The blouse had extremely thick seams at the shoulders that made the blouse too uncomfortable to wear. I returned it. The return was processed quickly. I will buy from the site again.

The hat sizes seem to run a bit big for 79 bucks. On the other hand, t hat's cheaper than even 50% beaver felt. But the problem was handled well and I got the right size hat promptly. Refund took a bit longer, but not bad time-wise. Well made otherwise. Customer service was prompt and courteous.

quick delivery. nice vests

I bought the Coachman hat and a pair of white gloves. Gloves were great and for w hat I paid for the hat I would have expected better quality or a cheaper price. I feel like I paid for an $80 hat and got a $50 hat. Product Shipped faster than expected. However I am still able to use the hat for photography pieces, I was hoping to use this hat for Reenactments with some dramatic death scenes. However I would be afraid to fall on it as the top of the hat feels like plastic and if you land on it might crack or rip, or tear a hole in it.

Sometimes you can tell more about a company when something goes wrong than when everything goes right. In my case, something did go wrong: I ordered the wrong size. It was my fault. My dealings with the company in returning and re-ordering were very positive. The person I spoke with on the phone was very helpful and pleasant. My corrected order was there promptly. Honestly, if I could get by with buying all my clothes here I'd never bother shopping elsewhere.